In season, September to April, most orders will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday.
During the off-season, most orders will ship within 3 business days. All orders over $200 are shipped “Signature Required” unless the customer specifically agrees to assume liability via a written request or by checking the appropriate button at checkout. Please allow 1-2 business days for orders to be processed, charged, and shipped.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
The customer pays actual shipping cost for their ordered items unless the item/order qualifies for free shipping. The online shopping cart will calculate the shipping cost at the time of checkout. Customers will be responsible for all shipping charges if any package is refused at the time of delivery or if an item is returned. We cannot ship to third parties without voice authorization.
Free shipping applies to current season skis and boots and current season product priced at $200 or more only that is shipping within the continental United States. Free shipping does not apply to clearance/closeout or sale items marked down to 40% off or greater or to items shipped outside the contiguous United States.
Domestic Shipping (lower 48 states)
Shipping on all (non-clearance) purchases over $200 is free. We make every effort to ship all packages as economically as possible. Our preferred shipping partner for most items is UPS, though we do ship USPS for smaller parcels. On items shipped for free, the shipping partner used will be at our discretion.
Please let us know in the comments section of your order if there is a particular shipper that does not ship to your area or if you have a preferred shipping method, and we will make every effort to accommodate you although cannot guarantee. On all orders that you pay to ship, you have the choice of shipper at checkout.
Domestic Shipping (Alaska, Hawaii and other US properties)
We recognize that shipping can be an issue to some areas and that not all carriers operate in all areas. We will make every effort to ship to you as economically as possible, which usually means shipping USPS, but sometimes it is necessary to ship UPS or FedEx (if shipping longer skis). If there is a particular carrier that is easiest for you to work with, please specify that in the comments section of your order.
For Domestic orders that do not qualify for free shipping, the shipping costs are calculated at checkout by the shipper you choose based on size and weight.
We currently do not offer International Shipping outside of North America. If you live internationally and would like to purchase from our website we encourage you to look into an international shipping expeditor like FedEx CrossBorder (formerly Bongo International).
International Shipping within North America – specifically Canada
We do ship to Canada. Our preferred shipping partner within North America is USPS. Maximum box length to Canada is 72 – 79 inches (max. ski length 177cm – 188cm). This number varies slightly because of girth of box – the actual maximum number is total length plus total girth = 108 inches maximum. If you are ordering skis longer then 188cm our preferred shipping partner is UPS. If you are ordering skis longer than 188cm and other items, you may want to consider placing separate orders for the skis and smaller items because it will be more cost effective to ship the smaller items USPS.
On all packages shipped tracking information will be provided to you via email directly from the carrier. From the time the package leaves our door until it arrives at yours, you should receive tracking emails from the shipping carrier each step of the way.
For more information on package tracking please refer to the individual carrier’s website: UPS, FedEx, and USPS.